Privacy Policy

Effective Date: 10-23-2023

This Privacy Policy governs the manner in which Lightning Productions LLC ("the Company") collects, uses, maintains, and discloses information collected from users ("User" or "you") of the online store selling DTG printed clothing, which is hosted on the Launchcart platform and utilizes Printful for design and fulfillment. This Privacy Policy applies to the website and all products and services offered by the Company.

1. Personal Information Collection

1.1. The Company may collect personal identification information from Users in various ways, including but not limited to, when Users visit the website, register on the website, place an order, subscribe to the newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features, or resources made available on the website. Users may be asked for, as appropriate, name, address, email address, phone number, and other relevant information.

1.2. The User has the option to refuse to provide personal identification information, except that it may prevent them from engaging in certain website-related activities.

1. Non-Personal Information Collection

2.1. The Company may collect non-personal identification information about Users whenever they interact with the website. Non-personal identification information may include the browser name, the type of computer or device, technical information about Users' means of connection to the website, such as the operating system and the Internet service provider utilized, and other similar information.

1. Payment and Transaction Information

3.1. The Company may collect payment information, such as credit card or debit card numbers, bank account details, or other payment methods necessary to complete a transaction. This information is securely processed by third-party payment gateways, including Printful and Launchcart, who have their own privacy policies governing the use and storage of such information.

1. Use of Collected Information

4.1. The Company may collect and use Users' personal information for the following purposes:

4.1.1. To process orders: Information provided by Users enables the Company to process and fulfill orders, verify the User's identity, process payments, and deliver the purchased products or services.

4.1.2. To personalize the User's experience: The Company may use the collected information to personalize the shopping experience for Users. This may include offering product recommendations based on previous purchases or browsing history, displaying personalized offers and promotions, or tailoring the website layout to the User's preferences.

4.1.3. To improve customer service: The Company may use the information provided to facilitate customer support and resolve any issues or inquiries. This includes identifying the User, accessing order details, and providing assistance related to products, shipping, or returns.

4.1.4. To send periodic emails: The Company may use the email address provided by the User to send information and updates pertaining to their order. It may also be used to respond to inquiries, questions, and/or other requests. If the User decides to opt-in to the Company's mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are provided at the bottom of each email or the User may contact the Company via the website.

4.1.5. To improve the website: The Company may use the information and feedback provided to improve its products and services, enhance the User experience, and optimize the website's performance.

1. Data Protection Measures

5.1. The Company takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of Users' personal information, username, password, transaction information, and data stored on the website.

5.2. The website uses Secure Socket Layer (SSL) encryption to secure the transmission of sensitive information. The User can identify if SSL encryption is in use by looking for a padlock icon or "https" in the website address.

5.3. The Company adheres to the Payment Card Industry Data Security Standard (PCI DSS) Compliance for processing credit card payments. This includes implementing secure networks, encrypting cardholder data during transmission and storage, regularly monitoring and testing security systems, and maintaining a vulnerability management program.

5.4. The company employs technical and organizational measures to protect customer data stored in their systems. This includes restricted access controls, firewalls, intrusion detection systems, and regular software patching and updates.

1. Sharing of Collected Information

6.1. The Company does not sell, trade, or rent Users' personal identification information to others. The Company may share generic non-personal information with trusted third parties for marketing, advertising, or other uses.

6.2. The Company may engage third-party service providers to assist in fulfilling orders, processing payments, delivering products, or providing customer support. These service providers are contractually obligated to use the information only for the specific purpose for which it was shared and to keep it confidential.

6.3. The Company may share customer information with third-party marketing and advertising partners to promote products or services. However, reputable online stores typically seek customer consent before sharing information for marketing purposes, and Customers have the option to opt out of such communications.

6.4. The Company may be required to share customer information with third parties in response to legal requests, such as subpoenas, court orders, or government investigations.

1. Customer Rights

7.1. Customers have the following rights regarding their personal information:

7.1.1. Right to be informed: Customers have the right to be informed about how their personal information is being collected, used, and shared by the Company. This includes information about the purposes of processing, the categories of data collected, and the recipients of the data.

7.1.2. Right of access: Customers have the right to access their personal information held by the Company. They can request a copy of their data and information about how it is being processed.

7.1.3. Right to rectification: Customers have the right to request the correction or update of their personal information if it is inaccurate, incomplete, or outdated.

7.1.4. Right to erasure: Customers have the right to request the deletion or removal of their personal information in certain circumstances, such as when the data is no longer necessary for the purpose it was collected or when the customer withdraws their consent.

7.1.5. Right to object: Customers have the right to object to the processing of their personal information, including direct marketing activities or processing based on legitimate interests.

7.1.6. Right to restrict processing: Customers have the right to request the restriction of the processing of their personal information in certain situations, such as when the accuracy of the data is contested or when the processing is unlawful.

7.1.7. Right to data portability: Customers have the right to receive their personal information in a structured, commonly used, and machine-readable format. They can also request the transfer of their data to another organization, where technically feasible.

7.1.8. Right to withdraw consent: Customers have the right to withdraw their consent for the processing of their personal information at any time if the processing is based on consent.

7.1.9. Right to lodge a complaint: Customers have the right to lodge a complaint with a data protection authority if they believe their rights regarding their personal information have been violated.

1. Changes to this Privacy Policy

8.1. The Company has the discretion to update this Privacy Policy at any time. When the Privacy Policy is updated, the date will be revised at the top of this page. The User is encouraged to frequently check this page for any changes to stay informed about how the Company is helping to protect the personal information collected. The User acknowledges and agrees that it is their responsibility to review this Privacy Policy periodically and become aware of modifications.

1. Consent to Privacy Policy

9.1. By using this website, the User signifies their acceptance of this Privacy Policy. If the User does not agree to this Privacy Policy, they are advised not to use the website. Continued use of the website following the posting of changes to this Privacy Policy will be deemed as acceptance of those changes.

1. Contacting the Company

10.1. If the User has any questions about this Privacy Policy, the practices of this website, or their dealings with this website, they may contact the Company using the contact information provided below:

- Lightning Productions LLC
- Address: 613 Zumwalt Ave Grandview Missouri 64030
- Phone: 816-266-1708
- Email: ogcloudripper@gmail.com

This document was last updated on 10-23-2023.

Terms of Service

These Terms of Service ("Agreement") are entered into by and between Lightning Productions LLC ("Company") and the users ("Users") of the online store operated by the Company. By accessing and using our online store, you ("User") agree to be bound by the terms and conditions of this Agreement.

1. Acceptance of Terms By using our online store, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree to these terms, you may not use our online store.
2. Account Registration You may be required to create an account in order to access certain features of our online store. When registering an account, you must provide accurate and up-to-date information. You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Product Information We strive to provide accurate and up-to-date product information on our online store. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, prices, or availability. Prices and availability are subject to change without prior notice.
4. Ordering and Payment When placing an order through our online store, you agree to provide accurate and complete information. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

Payment for orders placed through our online store is processed securely using the payment methods specified on our website. You agree to pay all applicable fees, taxes, and shipping charges associated with your order. We do not store any payment information and all transactions are processed through a third-party payment gateway.

1. Intellectual Property All content, including but not limited to text, graphics, logos, images, designs, and product listings, displayed on our online store is the property of Lightning Productions LLC or our affiliated partners. You may not use, reproduce, or distribute any content from our online store without prior written permission from the Company.
2. Privacy and Data Protection We collect, store, and use your personal information in accordance with our Privacy Policy. By using our online store, you consent to the collection, storage, and use of your personal information as outlined in our Privacy Policy.
3. User Obligations When using our online store, you agree to:
- Use our online store for lawful purposes only and to comply with all applicable laws and regulations.
- Provide accurate and truthful information when registering an account or placing an order.
- Not engage in any fraudulent, unlawful, or unauthorized activities.
- not attempt to gain unauthorized access to our systems or interfere with the proper functioning of our online store.
1. Limitations of Liability To the extent permitted by law, Lightning Productions LLC and its officers, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use of our online store or the purchase of any products or services. In no event shall our total liability exceed the amount paid by you for the specific product or service in question.
2. Termination of Access We reserve the right to terminate or suspend your access to our online store at any time, without prior notice, for any reason or no reason, including but not limited to violations of these Terms of Service or fraudulent activities.
3. Governing Law and Jurisdiction These Terms of Service shall be governed by and construed in accordance with the laws of the state of Missouri, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms of Service shall be subject to the exclusive jurisdiction of the state and federal courts located in the state of Missouri.

By using our online store, you agree to resolve any disputes through arbitration. Any claims arising under these Terms of Service must be brought within one (1) year after the cause of action arises.

1. Severability If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

If you have any questions or concerns regarding these Terms of Service, please contact us at [ogcloudripper@gmail.com](mailto:ogcloudripper@gmail.com).

Effective Date: 10-23-2023

Return Policy

At ​Lightning Productions LLC, we strive to provide high-quality ​DTG printed clothing through our online store. We want our customers to be completely satisfied with their purchases. In the event that you are not happy with your order, we have established a comprehensive return policy to ensure a smooth and efficient return process. Please read our return policy carefully before initiating a return.

Eligible Items for Return
1.1. ​Non-Customized Items: We accept returns for non-customized DTG printed clothing. These are items from our catalog that do not include any personalization or customization.

1.2. ​Damaged or Defective Items: We understand that issues may arise during the production or shipping process. If you receive a damaged or defective item, we will gladly accept the return.

​Return Authorization
2.1. Initiation: To initiate a return, please contact our customer support within 30 days of receiving your order. You can reach us via email at ogcloudripper@gmail.com or by phone at 816-266-1708. Please provide your order number, item details, and the reason for the return.

2.2. Approval: After reviewing your return request, we will provide you with a Return Authorization (RA) number if your return meets our policy requirements. Please note that items returned without a valid RA number may not be eligible for a refund or exchange.

Conditions for Return
3.1. Unworn and Unwashed: Returned items must be in their original unworn and unwashed condition. Please ensure that all tags and labels are still attached to the items.

3.2. Original Packaging: It is important to return the items in their original packaging, if available. This includes any packaging materials, hangtags, and accessories that came with the item.

Return Shipping
4.1. Customer Responsibility: The customer is responsible for the shipping costs incurred when returning the items, unless the return is due to our error or a defective item. We recommend using a traceable shipping method and insuring the package to protect against loss or damage.

4.2. Shipping Address: Please send the returned items to the following address:

Lightning Productions LLC Attn: Returns Department 110 Brian Ave Belton MO. 64012

Refund or Exchange
5.1. Refund: If your return is approved, we will process a refund to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account.

5.2. Exchange: If you wish to exchange your item for a different size or color, please indicate your preference when contacting our customer support. Exchanges are subject to availability. If the requested item is out of stock, we will offer you a refund or an alternative item of equal value.

Non-Returnable Items
6.1. Customized Items: Personalized or custom-made DTG printed clothing cannot be returned, as they are specifically made to fulfill the customer's unique requirements. We apologize for any inconvenience.

6.2. Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.

Contact Information
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support. You can reach us via email at ogcloudripper@gmail.com or by phone at 816-266-1708. Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST).

Please note that our return policy may be subject to change without prior notice. We encourage you to review our return policy periodically for any updates.

Shipping Policy

Effective Date: 10-23-2023

1. Introduction This Shipping Policy outlines the shipping and delivery practices of Lightning Productions LLC ("the Company") for online orders placed through our ecommerce store. We strive to provide a clear and transparent policy to ensure a positive shopping experience for our customers. By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.
2. Shipping Methods We partner with third-party fulfillment services, namely Printful and Launchcart, to handle the printing and shipping of our DTG printed clothing. The available shipping methods for domestic and international orders may vary depending on the destination and the carrier's services. During the checkout process, you will be presented with the shipping options available for your specific order.
3. Domestic Shipping Rates The shipping rates for domestic orders are calculated based on various factors, including the weight and dimensions of the package, the shipping method chosen, and the destination address. To determine the shipping cost for your order, please proceed to the checkout page on our ecommerce store and enter your shipping information. The system will provide you with the accurate and up-to-date shipping rates applicable to your order.
4. International Shipping Rates For international orders, the shipping rates are also calculated based on factors such as weight, dimensions, destination country, and the chosen shipping carrier. To obtain the most accurate shipping cost, we recommend using the international shipping calculators provided by the carriers (e.g., FedEx, UPS, USPS, DHL) on their respective websites. Please note that duty fees and other variables may impact the final shipping price, which is the customer's responsibility.
5. Estimated Delivery Time The estimated delivery time for domestic orders may vary depending on the shipping method chosen and the destination address. For standard shipping, which is our most common shipping option, the delivery time usually ranges from a few days to a week. Express shipping offers a faster delivery time, typically within a few days. Overnight shipping guarantees the package will be delivered the next day after it is shipped, but it may come at a higher cost. Please note that these are general guidelines, and the specific delivery time may be subject to unforeseen circumstances or carrier delays.
6. International Delivery Time The estimated delivery time for international orders depends on several factors, including the destination country, customs clearance processes, and any potential delays. International orders can take anywhere from a few days to several weeks to be delivered. Some carriers offer expedited shipping options for faster delivery, while standard shipping may be the only available option for certain destinations. It is important to refer to the shipping information provided by the carrier or contact their customer service for the most accurate and up-to-date estimated delivery time for international orders.
7. Order Processing and Shipment Once your order is placed on our ecommerce store, it goes through a processing stage. This involves verifying the payment, checking the availability of the items, and preparing the package for shipment. The printing and fulfillment process for our DTG printed clothing is handled by Printful and Launchcart. They will produce and package your order, including any custom designs, with great care to ensure its safe delivery. The package will be labeled with the shipping address, return address, and any necessary shipping documentation. The selected shipping carrier will be responsible for transporting the package from the origin to the destination.
8. Tracking Orders To track the status of your order, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your package during transit. You can enter the tracking number into the carrier's online tracking system or use any other provided tracking methods, such as email or SMS notifications, to receive updates on the location and estimated delivery time of your package. Should you encounter any issues or have any questions regarding the tracking of your order, please contact our customer service team.
9. Shipping Restrictions Certain products may be subject to shipping restrictions based on their nature or legal requirements. While we primarily sell DTG printed clothing, which does not typically have shipping restrictions, it is important to be aware that other products may have specific limitations. For example, firearms, alcohol, hazardous materials, and live animals are generally prohibited from being shipped. We recommend reviewing the specific shipping policies of carriers and compliance with local laws and regulations when shipping restricted products. It is the responsibility of the customer to ensure their compliance with any applicable shipping restrictions.
10. Return and Exchange Policy Please refer to our Return and Exchange Policy for detailed information on returning or exchanging products purchased from our ecommerce store.
11. Contact Information If you have any further questions or concerns regarding our Shipping Policy, please feel free to contact our customer service team. You can reach us via:
- Phone: 816-266-1708
- Email: [ogcloudripper@gmail.com](mailto:ogcloudripper@gmail.com)
- Address: 613 Zumwalt Ave, Grandview, Missouri 64030
1. Changes to the Shipping Policy This Shipping Policy may be subject to change at any time without prior notice. Any modifications will be effective immediately upon posting the updated policy on our ecommerce store. It is your responsibility to review the policy periodically for any changes or updates.

By placing an order with Lightning Productions LLC, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.

Last updated: 10-23-2023